Privacy Policy

We take your privacy seriously. This Policy explains how we will use information about you and the steps we take to ensure your information is kept secure and confidential. It should be read together with our terms of use. Please read this Policy carefully to make sure you understand how any personal information you provide to us will be handled. If you use any of our Services, you will be regarded as having read and accepted this Policy. You must not use this Website or our Services if you do not accept this Policy. By mere use of this Website, you expressly consent to our use and disclosure of your personal information in accordance with this Policy. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. How we collect information:- We collect personal information about you when you give this to us in the course of registration and/or while you fill application and / or through Business Associates for any of our listed products for and/or using our Services. We are committed to maintain and protect your privacy. We respect user privacy and value user trust. This policy is aimed to explain you what information we require, how it is protected, how we use it and with whom it is shared in order to provide you an effective and satisfactory service. By using our service, you agree to the terms of this Privacy Policy.

USE OF INFORMATION

We collect only limited information from new users what is required to provide goods and services required by the users. From new users, we collect and store e-mail address, name, residential address mobile number, bank details, KYC documents etc provided by you in our database. We do not control any third party sites and does not take the responsibility for the misuse of the personal data or credit card information provided by the users to the third party.

SHARING OF INFORMATION

We may share information with carefully screened third party service providers for the sole purpose of providing you good quality products and services you have requested. Examples of such third party services are Banks, NBFCs, Insurance Companies, Mutual Funds, credit card authorization companies. We may require by law to disclose your personal information to proper law enforcement agencies even if you requested that we don't share your information. This information may be necessary to identify, contact or bring legal action against anyone who committed any offence as per stated laws and regulations. We keep you informed about new features, products and promotions which are of interest to you via email or SMS from time to time.

Your responsibility for the information you provide:-

You may complete a registration process as part of your use of this Website which may include the creation of a username, password and/or other identification information. Any username, password and/or other identification information must be kept confidential by you and must not be disclosed to, or shared with, anyone. As explained in our terms of use, where you do disclose to or share with anyone your username, password and/or other identification information, you are solely responsible for all activities undertaken on this Website using your username, password and/or other identification information. You must check and ensure that all information, content, material or data you provide on this Website is correct, complete, accurate and not misleading and that you disclose all relevant facts. By this we can ensure you best services from our end as per your requirement and need. Irrespective of the fact that you have registered yourself under DND or DNC service, you are still authorizing us & our representatives to give you a call for the above mentioned purposes till 45 days of leaving your number on our Website. Also based on your active opt-in you are open to receiving promotional offers from & our partner banks. Hence, there is no DNC check required for the number you have left on our Website. It is one of the feature of this Website or one of our Service that you can apply for a loan which will require you to provide us certain details such as your name, email address, address, mobile #, PAN #, employment & income details, personally identifying information about a potential co-loan applicant (should you select this option), password and to participate on our forum boards, a username (collectively the "Registration Information"). From time to time we may request more personal information in order to provide you with other benefits of our Services. In such instances, you will always be given the opportunity to provide or to decline to provide that information, and it will be used only for the stated purpose. You may make anonymous or aggregate personal information and disclose such data only in a non-personally identifiable manner to: • - Third parties for their marketing and promotional purposes, such as the number of users who applied for a loan; • - Users of the Service for the purpose of comparing of their personal financial situation relative to the broader community. Such information does not identify you individually. Access to your Registration Information and any other personal information you provide is strictly restricted and used only in accordance with specific internal procedures and safeguards governing access, in order to operate, develop or improve our Services. We may also use third party service providers to help us provide the Services to you, such as sending e-mail messages on our behalf or hosting and operating a particular feature or functionality of the Service. Our contracts with these third parties outline the appropriate use and handling of your information and prohibit them from using any of your personal information for purposes unrelated to the product or service they're providing. We require such third parties to maintain the confidentiality of the information we provide to them.

Use of information for the purpose of Marketing:-

You agree that we and other trusted third parties shall be entitled to advise you via e- mail, sms, post, telephone or by text of products, Services and other offers we think may interest you. Whenever you provide us with personal information, we will give you an opportunity to tell us whether you consent to us and others using and sharing your information for marketing purposes or not. Unless you tell us otherwise, you are consenting to such uses. Any electronic marketing communications we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time. Should you no longer wish to be contacted by us, you can advise us at any time by sending an email to info@loannaka.com. You can also ask us at any time to stop passing your information to third parties for marketing purposes, which we will do. Such a request may result in us ceasing to offer the Services to you. If you no longer wish to be contacted by third parties for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies for further information about unsubscribing.

SECURITY

Transactions on the Website are secure and protected. Any information entered by the User when transacting on the Website is encrypted to protect the User against unintentional disclosure to third parties. The User's credit and debit card information is not received, stored by or retained by the Company / Website in any manner. This information is supplied by the User directly to the relevant payment gateway which is authorized to handle the information provided, and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

USER'S CONSENT

By using the Website and/ or by providing information to the Company through the Website, the User consents to the collection and use of the information disclosed by the User on the Website in accordance with this Policy, including but not limited to the User's consent the Company/Website sharing/divulging the User's information, as per the terms contained hereinabove in Section 4 of the Policy.

DISPUTE RESOLUTION AND JURISDICTION

It is expressly agreed to by the Parties hereto that the formation, interpretation and performance of this Policy and any disputes arising here from will be resolved through a two-step Alternate Dispute Resolution ("ADR") mechanism. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Policy and/or Terms.


a) Mediation: In case of any dispute between the parties, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of both Parties. In the event that the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to the other Party, the dispute will be resolved by arbitration, as detailed herein below;


b) Arbitration. In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration by a sole arbitrator to be appointed by the Company, and the award passed by such sole arbitrator will be valid and binding on both Parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall be the city of Mumbai in the state of Maharashtra, India.


The Parties expressly agree that the Terms, Policy and any other agreements entered into between the Parties are governed by the laws, rules and regulations of India, and that the Courts at Chennai shall have exclusive jurisdiction over any disputes arising between the Parties. COMMUNICATE TO US We will take all necessary steps to keep your information private and guard your privacy. Please contact us in case of following:


• If there is any change in your personal information
• If you observe a mistake in the information stored on our site
• If you feel that we are not abiding by the privacy policy stated above